2 Jobs in Aurora, IL
Unilock is Hiring a Help Desk Analyst Near Aurora, IL
Looking for a life-long career, with opportunities for advancement, and unmatched benefits packages?
Unilock has been North America's premier manufacturer of concrete paving stones and retaining walls for 50 years. Our Aurora, IL location is growing. Unilock facilities are safe, modern, and fully automated production facilities.
We are currently hiring for Help Desk Analyst
This position is eligible for a SIGN-ON BONUS OF $1,500
What you'll do
The Helpdesk Analyst's role provides vital support to Unilock's employees and computer environment.
Duties and Responsibilities
- Act as level 1 or 2 support for Unilock users in a friendly professional manner.
- Set up and configure computers for use by Unilock users, following company best practices.
- Manage competing requests and priorities.
- Assist in installation of other network devices including servers, printers, and plant devices.
- Work with other members of the IT Team to provide exceptional service.
- Thorough understanding and experience with configuring Windows 10, 11 and Mac computers.
- Thorough understanding and experience working with Active Directory and Microsoft Entra ID.
- Thorough understanding and experience working with and supporting the Microsoft Office suite of software.
- Ability to investigate, resolve, and escalate issues in a timely and professional manner.
- Willingness to assist other departments in quick fashion to resolve issues.
- Certification by Microsoft and one or more Helpdesk certifications.
- Health Benefits (Medical, Dental, Vision) start beginning of the month following the start date, at very reasonable rates
- 401k Matching (after a year), Life Insurance, HSA, FSA
- Reimbursements for Wellness and Gym Membership
- Charitable contribution matching
- Paid holiday, vacation, and sick time
- Company-wide closure/paid time off between Christmas and New Year's holidays
Job Summary
Full Time
$58k-73k (estimate)
04/27/2024
05/10/2024
The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
03/15/2022: Harrisburg, PA
Gathering and triaging cases that require attending to.
04/10/2022: Durham, NC
A help desk analyst spends the majority of the day performing remote support.
05/06/2022: Norfolk, VA
Help desk analysts troubleshoot difficulties with computers and their connections.
04/04/2022: Olympia, WA
Submitting purchase requests and monitoring your expenditure.
03/30/2022: New York, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
04/09/2022: Bloomington, IN
Use common words and punctuation.
04/25/2022: Brownsville, TX
Set a time limit then change tactics.
04/08/2022: Cheyenne, WY
Name the different kinds of software testing.
04/09/2022: Canton, OH
Find ways to get job experience.
05/06/2022: Memphis, TN
Step 3: View the best colleges and universities for Help Desk Analyst.
